Refund and Returns Policy

Last updated: 08 – July – 2026

At CANSVITA, we want every customer to enjoy our fresh Cake Cans and fruit drink cans. This Refund and Returns Policy explains how refunds, returns and order issues are handled.

 

1. Orders Through Delivery Platforms

CANSVITA currently sells customer orders through third-party delivery platforms, including:

Uber Eats, Just Eat and Deliveroo.

We do not currently take direct orders or payments through our website.

If you place an order through Uber Eats, Just Eat or Deliveroo, your order, payment, delivery updates, cancellations and refund requests are usually managed through the same platform used to place the order.

Each platform has its own refund process, terms and support system.

 

2. Fresh and Perishable Products

Our products are freshly prepared and perishable. Because of this, we are unable to accept returns of food or drink products once they have been delivered or collected.

For hygiene and food safety reasons, returned food or drink cannot be resold.

This does not affect your legal rights if a product is faulty, unsafe, incorrect or not as described.

 

3. If There Is a Problem With Your Order

If there is an issue with your order, such as a missing item, incorrect item, damaged product or food quality concern, please report the issue as soon as possible through the delivery platform used to place the order.

You may also contact us at:

enquiries@cansvita.co.uk

Please include your order details, the platform used, and photos where relevant so we can review the issue and assist where possible.

 

4. Refunds Through Uber Eats, Just Eat and Deliveroo

For orders placed through Uber Eats, Just Eat or Deliveroo, refund requests should normally be made directly through the same platform.

The platform may review your order details, delivery information, photos, account history and other relevant information before deciding whether a refund, credit or other solution is offered.

CANSVITA will do its best to help where there is a genuine issue with the food, but the delivery platform may manage the final refund decision and refund process.

 

5. Cancellations and Changes

Because our products are freshly prepared, cancellations or changes may not be possible once an order has been accepted or preparation has started.

If you need to cancel or change an order, please use the help or support section of the same delivery platform used to place the order.

 

6. When Refunds May Not Be Offered

Refunds are not normally offered where:

  • The product was correctly prepared and supplied.
  • The customer changes their mind after delivery or collection.
  • The issue is caused by incorrect storage after delivery.
  • The product is consumed too late after delivery.
  • Incorrect delivery details were provided by the customer.
  • The customer was unavailable to receive the order.
  • The issue is reported too late under the platform’s own process.

 

7. Food Safety and Allergies

If you believe there is a food safety issue, please stop consuming the product and report the issue immediately through the delivery platform.

If you have an allergy or intolerance, please check the allergen information before ordering and contact us if you need further information.

Our products may contain or come into contact with allergens, including milk, eggs, gluten, nuts, peanuts, soya and other allergens.

 

8. Contact Us

For questions about this Refund and Returns Policy, please contact:

 

CANSVITA
Email: enquiries@cansvita.co.uk